Last updated date: 01-03-2022
We are a data controller of the personal information that we collect on the Website about Our Customers.
Please also keep in observance that our websites may contain links to other sites not owned or controlled by us and we are not responsible for the privacy practices of those sites. We encourage you to be aware when you leave our websites to read the privacy policies of other sites, they may collect your personal information.
By using Vconfex, you agree to provide consent to our collection, use and sharing of your personal information as described in this policy. In some cases, particularly if you reside in a country governed by a data protection regulation, we may ask you to provide explicit consent to access our services before proceeding for further operations.
In case of any roaming user profile or if you are a traveller visiting various countries around the world and avail our services, then we will consider the country of registration as your primary country and the consents obtained at the time of registration will be valid for your processing of personal information.
Accessing Website and TIL Services through VPN
You should not access or use the Website or TIL Services by means of any mechanism or technology which conceals your actual geo-location or provides incorrect details of your location (for example, use a virtual private network (VPN) to access TIL Services, proxy server).
We will not be responsible or liable for any collection, storage or processing of your personal information or data if you use any mechanism or technology to access or use the Website or TIL services which conceals your actual geo-location.
Collection and Use of Personal Information
‘Personal Information’ or ‘PII’ is defined as any information that identifies (whether directly or indirectly) to a particular individual or natural person, such as the individual’s name, postal address, email address, mobile number and any other identifier indicating to that particular person. When anonymous information is directly or indirectly associated with personal information, the resulting information also is treated as personal information.
- Information you provide to us
Information Collected at the time of registration
When you register for our service, information that we collect includes, but not limited to -
- E-mail id
- Mobile No.
- Title/ Designation
Information you provide to us voluntarily
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect and store such information.
We may collect additional information at other times, including but not limited to, when you book a demo or express interest in knowing about our platform/services, or communicate with us. This information may include, not limiting to, your name, e-mail id, mobile number, location, job title, company name etc.
Information automatically collected while browsing/navigating through the Website
Do Not Track
The Website and TIL Services currently do not process or respond to “Do Not Track” requests/signals which some internet browsers have the ability to send out.
Inferred Information through usage and log data
We may track certain information about you based upon your behaviour on Vconfex. We use this information for conducting internal research on our users' demographics, devices, interests, and behaviour to better understand, protect and serve our users.
We may also collect Your Information to track user behaviour and preferences for internal analytics and research. We may also use your information:
- To evaluate your interest for various genres of content, services, offers.
- To perform analytics and conduct customer research, to determine your interest, for identifying content that generate sales and to analyse traffic patterns.
If you choose to post messages on chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.
The above information may also be captured by keeping cookies on our websites by our affiliates for the purposes mentioned above.
Information we collect from third parties
Information obtained from other Sources
We may receive information about you from other online sources. We may add it to our account information system and treat it in accordance with this policy. If you provide information to the platform provider or other partner to whom we provide services, your account information including may be passed on to us. We may obtain updated contact information(s) from third parties in order to correct our records and fulfil the Services or to communicate with you or share the information with any third party.
Demographic and other information
We may reference other sources of demographic and other information in order to provide you with more targeted communications and promotions. We use various third-party analytics service providers, among others, to track the user behaviour on our website. They are used to support display advertising towards helping us gain understanding of our users' Demographics and Interests. The reports are anonymous and cannot be associated with any individual personally identifiable information that you may have shared with us. You can opt-out or opt-in by giving a consent at to serve you advertisements when you visit our website.
Subscription or Paid service data
When you chose any subscription or paid service, our payment gateway provider may collect your personal information such as address or billing information, including your credit/debit card number and expiration date etc. In such scenarios, we share your name and email address with the payment gateway provider to enable them to track payments made.
Transactional/ Billing information
Based on your purchase of a subscription or paid service, our payment gateway partner may collect information, including but not limited to, your credit/debit card details or other bank account details along with your billing address. This information is stored by the payment gateway partner. For instance, the Services will be using third party payment gateway partners to process and facilitate the payment of your subscription fee; such payment gateway partners are not controlled by us. When you visit such payment gateways you do so at your own risk. We encourage you to familiarize yourself with the privacy statements provided by such payment gateways prior to providing them with information about you or entering into any transactions with them. We do not assume any responsibility or liability for such payment gateways, the content of such payment gateways and their privacy practices, nor do we endorse them.
We may receive financial or transactional information (for e.g., transaction ID, etc.) from third party vendors in case of payments, for reconciliation and validation of transactions and also for the purpose of resolutions of complaints (in case of failed transactions and refunds).
Disclosure to Third parties
We may share or disclose your personal information outside of TIL when we obtain consent from you. For example, providing SMS and E-mail related services such as marketing newsletters, promotions and offers.
We do not provide any personally identifiable information to third party websites / advertisers / ad-servers without your explicit consent.
Sponsors and Trainers
We may share your personal information, including but not limited to your name, E-mail, etc. with our third-party sponsors and trainers. Our sponsors may use the data to provide you with relevant content updates. Our trainers are provided the data purely to understand the composition of the course lecture.
In the event TIL. is merged with or acquired by another company or in case of re-organization or re-structuring of business, we and our affiliates may share your personal information, wholly or in part, with another business entity.
When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offences. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing these Terms or for complying with the applicable laws and regulations.
We may share your activity on our Sites both for processing and for calculation of reward points of your profile with Times Points. This information may be stored by them.
Do Not Sell My Information (only for California Citizens)
Under CCPA, users based out of California have the right to “Opt Out” of such sale of their information at any time. Please be advised that We do not sell personal information for monetary consideration; however, We may share certain personal information with third parties under circumstances which might be deemed a “sale” under the California Consumer Privacy Act. Please note that personal information is shared only for the business or commercial purposes under appropriate contractual agreement.
You may opt out of sale of your personal info my clicking on the Do Not Sell My Info link in the application or send us an email on firstname.lastname@example.org
Purposes and Lawfulness of processing
We will only collect and process personal data about you where we have lawful basis. Lawful basis on which we would process our personal information includes obtaining explicit consent from you for processing your personal information or processing for “legitimate interests” where processing is necessary by us to provide you with services (For e.g., processing your information by our group companies/affiliates).
We use information to provide, analyse, administer, enhance, and personalize our service and marketing efforts, to provide you services, and to communicate with you related to below mentioned points. For example, we use information to:
- To provide you and administer our services
- Analyse and understand our audience and visitor trends, improve our service (including our user interface experiences)
- To help advertisers understand our audience and confirm the value of advertising on our websites (however it is usually in the form of aggregated statistics on traffic to various pages within our site) and to provide you relevant ads
- Communicate with you concerning our service (for example by email, push notifications), so that we can send you news about ET Services, details about new features and content available on the Website, and for breach notifications.
- Sharing with our customer support team to resolve your queries/concerns related to your rights or services provided to you.
- For billing and invoicing as per our services consumed
Information Use by the Company
The Information supplied by you enables us to improve our services and provide you the most user-friendly experience(s). In some cases, for e.g., provision of certain service(s) or utility (ies), we may require your contact information as well. All required information is service dependent, and the Company may use the above said user Information to, maintain, protect, and improve the Services and for developing new services. We may also use your email address or other personally identifiable information to send commercial or marketing messages with your consent [with an option to withdraw your consent (wherever feasible)]. We may, however, use your email address without further consent for non-marketing or administrative purposes (such as notifying you of major changes, for customer service purposes, billing, for notifying you in case of any breach incidents, etc.).
When you register with the Services, we contact you from time to time about updating your personal information to provide you features that we believe may benefit / interest you.
Any personally identifiable information provided by you will not be considered as personal/private if it is freely available and / or accessible in the public domain like any comments, messages, blogs, scribbles available on social platforms like Facebook, twitter etc.
How long do we store and use your information?
We retain the information which we have collected no longer than is necessary. This is determined on a case-by-case basis. Normally we will retain the information as long as we have a contract with our Customers to provide services to them and till the time you continue to access and use Vconfex. We will delete your information whenever you request us to do so. However, we may archive and/or retain some information for legal purposes, and the retention period may vary as per the local regulatory requirement..
Your Controls and Choices
For any of the below request you may send us an e-mail to our support team.
We ask individual users to identify themselves and the information requested to be accessed or corrected before processing such requests. We may decline to process requests that are unreasonably repetitive or systematic, requiring disproportionate technical effort, jeopardizing the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case, where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort.
- Accessing and rectifying your personal information
When you use our Service/Website (or any of its sub sites), we make good faith efforts to provide you, as and when requested by you, with access to your personal information and shall further ensure that any personal information or sensitive personal data or information found to be inaccurate or deficient shall be corrected or amended as feasible.
You can make access requests by sending an e-mail to our Grievance officer. You will get a link on your registered Email address through which you can access all the data Vconfex collects and stores about you.
You can also ask us to correct inaccurate or incomplete personal information concerning details that are separately collected and maintained by Vconfex by sending an e-mail to our support team to perform the rectification.
- Data Portability
You may also be entitled to request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format; and/or request us to transmit this information to another service provider (where technically feasible). If you are registered on the VConfex then you can download the information which we have collected and stored by using the Download functionality through the Download Button . Through this, a copy of your information that we have collected and stored will be downloaded on your machine.
Please note that we may not be able to provide you with the data that has already undergone pseudonymisation or anonymization where we will be unable to identify you as an individual.
- Data Retention and Erasure
We retain your personal information as long as necessary for us to provide services to you or you ask us to not retain your data. If you no longer want us to use your information, then you can request that we erase your personal information. Please note that if you request for the erasure of your personal information.
- We may retain some of your personal information as necessary for our legitimate business interests, such as fraud detection and prevention and enhancing safety. For example, if we suspend the ET Services account for fraud or safety reasons, we may retain certain information from that account to prevent that user from opening a new account in the future.
- We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, we may keep some of your information for tax, legal reporting, and auditing obligations.
- Additionally, some copies of your information (e.g., log records) may remain in our database, but are disassociated from personal identifiers.
- Because we maintain copies of personal information to protect from accidental or malicious loss and destruction, residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems.
You can request for deletion of your information by using the delete functionality through Delete Button . Your request will be processed, and you will receive confirmation of the same via email.
- Withdrawing Consent and Restriction of Processing
For withdrawing your consent at any time during the tenure of your services with us, you may choose to do so by sending us an e-mail. We shall review your request and may ask you to verify your identity. Post verification we will withdraw the consent for which request was made by you and stop any further processing of your personal information.
- Objection to Processing
Where your personal information is processed for direct marketing purposes or any contests or promotions or other services, you may, at any time ask us to cease processing your data for these direct marketing purposes by sending an e-mail to us.
Please be aware that if you do not allow us to collect personal information from you, we may not be able to deliver certain experiences, and services to you, and some of our services may not be able to take account of your interests and preferences. If collection of personal information is mandatory, we will make that clear at the point of collection so that you can make an informed decision whether to participate. If you have questions about the specific personal information about you that we process or retain, and your rights regarding that personal information, please contact us at the below mentioned e-mail address.
- Non-discrimination for exercising your rights
CCPA prohibits discrimination against California residents for exercising their rights under CCPA. We hold the practice of non-discrimination strongly and does not deny or provide a different level or quality of services or charges different rates or penalties on residents who exercise their CCPA rights.
We may take 30 days from the date of receipt of request to complete your requests. However, if the nature of the requests is excessive in nature or would require significant effort then may ask for an extension of 60 days by giving a prior notice to you with the reason for the extension.
You can write to us in case of any grievance or compliant at the support e-mail address. If you have any complaints regarding processing of your personal information you may contact our data protection officer at the below mentioned e-mail address.
We request you to please provide the following information in your complaint: -
- Identification of the information provided by you.
- Clear statement as to whether the information is personal information or sensitive personal information.
- Your address, telephone number or e-mail address.
- A statement that you have a good-faith belief that the information has been processed incorrectly or disclosed without authorization, as the case may be.
- A statement, under penalty of perjury, that the information in the notice is accurate, and that the information being complained about belongs to you.
The Company may reach out to you to confirm or discuss certain details about your complaint and issues raised. The Company shall not be responsible for any communication, if addressed, to any non-designated person in this regard.
You have the right to complaint about the data processing activities carried out by TIL Services before the competent data protection authorities.
California law requires us to compile metrics for the previous calendar year regarding consumer requests and responses catered. We will disclose the metrics with relevant details by July every year.
VConfex is not intentionally designed for or directed at persons less than 16 years of age. VConfex does not knowingly permit any person who is under 16 years of age to register with the services or to provide any other personally identifying information. If VConfex becomes aware that any personally identifiable information of persons less than 16 years of age has been collected on the Website without verified parental consent, then VConfex will take the appropriate steps to delete any such information and notify the parent.
However, we consider it the responsibility of parents to monitor their children’s use of our services. Nevertheless, it is our policy not to collect and process any personal information from children below 16 years of age or offer to send any promotional materials to persons in that category. VConfex does not seek or intend to seek or receive any personal information from children. Should a parent or guardian have reasons to believe that a minor has provided VConfex with personal information without their prior consent, please contact our customer support team to ensure that the personal information is removed from our Services.
Data transfer, storage & processing globally
By using the service, or providing us with any information, you consent to the transfer of such information in and to India and other applicable territories in which the privacy laws may not be as comprehensive as or equivalent to those in the country where you reside and/or are a citizen.
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data. All information gathered is securely stored within the Company controlled database. The database is stored on servers secured behind a firewall on the cloud; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. If you know or have reason to believe that your ET account credentials have been lost, stolen, altered, or otherwise compromised or in case of any actual or suspected unauthorized use of your account, please contact us by contacting our customer support team.
Updates & Changes
Data Controller Office
The data protection officer (DPO) appointed by Times Internet Limited is Mr. Sumit Malhotra who can be contacted at email@example.com
You can also write to:
Times Internet Limited
Plot No. 391, Udyog Vihar, Phase - III, Gurgaon, Haryana 122016, India
Times Internet limited
FC-6, Filmcity, Sector 16A, Noida, Uttar Pradesh, 201301, India
If you have any queries, complaints regarding the collecting, processing, transfer of personal data/information or regarding this policy please do contact our Data Protection Officer.